This week in our final episode of the season, Alan and Livia reflect on Membership Services Conference 2024 with a particular focus on on the plenaries - OfS' John Blake discussing students as consumers, a panel of sector reps discussing student experience, plus a panel on student rights where Jim asked if our theories of change need an update.

John Blake gets interested in students – but what’s his theory of change?

All the slides from all the sessions at Membership Services Conference 2024

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