Why do some conversations end in understanding while others turn into conflict?

In this episode of Peek Inside, Arky Jones speaks with Bob Martin about one of the most overlooked human skills: truly listening. Drawing from decades in trial law, social work, counselling and meditation, Bob shares why people often need to feel heard before they are ready to hear another point of view.

The conversation moves through conflict, persuasion, emotional reactions, meditation, attention and the way personal experiences shape how people respond. Arky also challenges the idea that communication is simply about being right, exploring whether understanding another person can sometimes matter more than winning the argument.

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