Audio case study: Jim Robinson from the Ministry of Defence

Changing behaviours – without a change programme

How do you lead change and inspire your team to engage with critical projects in an organisation that’s constantly undergoing change? That was a question facing Jim Robinson when he took over as leader of End User Services in the Defence Digital arm of the Ministry of Defence.

Jim wanted to improve the team culture and keep it aligned to the wider digital transformation activities in his area.

Outlining the challenge he and his team faced, Jim says: “We deliver critical projects and programmes … that rely on our ability to work together, share ideas, and get the most out of the tools we have. It’s important we understand how to harness our platforms of course though I also need my team members to understand their value and it contributes to the team and our work – ...