Episode 10: The Power of People Before Process in Culture Change with Chris Lunney

Chris Lunney, Change Leadership & Lean Process Improvement Leader, discusses organizational culture transformation and the results driven practice of people over process. Chris shares personal experiences as he walks through tools to lead people through change management processes and explains the value of simple communication and storytelling over layered processes when leading a change effort. He clarifies the difference between compliance vs. commitment and shares examples of connecting a person to change emotionally rather than affixing them to the steps involved in a change process. He also discusses the consequences of a fear-based employee culture and tools that leadership can use to improve this type of environment. Chris dives into common scenarios, providing examples of how to sway data driven leaders toward the human side of the equati ...