What can a fabric retailer and a barbecue chain teach small business owners?

Quite a lot, actually.

Inspired by recent commentary from Scott Phillips on the challenges facing Lincraft and Barbecues Galore, this episode explores what happens when customer behaviour changes, technology reshapes industries and business models reach a tipping point.

In this episode, Sam discusses:

• Why customers are always voting with their wallets

• How small declines in sales can have a major impact on profitability

• The difference between temporary setbacks and structural change

• Why technology is influencing every industry, not just retail

• How flexibility and diversification create resilience

• The opportunities available to regional businesses in a digital world

Sometimes the most valuable busi ...