In this episode of The Think Small Podcast, Kyle Dusi, founder of Cool Cat Cleaning, shares how he went from more than 20 years in phone sales to building a successful residential and commercial cleaning business across California and Washington. He explains how starting the business part-time allowed him to make the transition gradually, and how sales experience, technology, and strong business systems helped him scale to hundreds of cleaning jobs each month.

Kyle also dives into the game-changing role virtual assistants have played in his business, from handling leads and scheduling to managing day-to-day operations and solving problems while he steps away. He shares lessons on delegation, hiring and training remote talent in the Philippines, building reliable processes, finding the right business community, and creating a company that gi ...