In this episode of the Think Small Podcast, Melissa Brown, Chief Operating Officer of Gravity Consulting, explains how her team helps senior living providers improve care quality while dramatically increasing financial performance. Rather than chasing occupancy growth, Gravity focuses on helping nursing homes, assisted living communities, and home health organizations optimize the operations they already have. Melissa shares how their hybrid therapy model replaces traditional contract rehabilitation services, allowing providers to improve patient outcomes while often doubling operating margins within a year. She also discusses the importance of accurate clinical documentation, reimbursement optimization, and building long-term partnerships that continue delivering value years after the initial engagement.

The conversation also explores how  ...