In this episode of the Think Small podcast, NetFriends CEO John Snyder shares a grounded perspective on how small and mid-sized businesses can thoughtfully adopt artificial intelligence without getting swept up in the hype. Drawing from his experience leading a managed IT and cybersecurity services firm, Snyder outlines a practical approach to AI that starts with leadership-driven policy, clear data guidelines, and intentional tool selection before any implementation begins.

Throughout the conversation, Snyder explores how AI is already reshaping day-to-day business operations, from productivity tools to emerging agentic systems that can act on behalf of users. He emphasizes the importance of transparency, trust, and human oversight—especially as AI becomes more embedded in customer interactions and internal workflows. Rather than focusing  ...