You added the extra email, the extra review, the extra polish, the extra step. It feels responsible. It feels professional. But if the customer did not ask for it, and the business did not need it, then you are not adding value. You are adding friction. In this episode of The Real Place, I break down overprocessing as hidden Lean waste, why it drains service businesses, and how to define what done actually means without lowering standards. #LeanThinking #Overprocessing #BusinessSystems #ProcessImprovement