Billee Howard is the co-founder & CEO @ BRANDthrō - the AI-driven SaaS platform for emotionally optimized CX. Throughout her career, she’s been a passionate innovator, customer advocate, marketing strategist, and storyteller. Today she advises the world’s top brands and their leadership on how to build data-backed strategies that drive emotional engagement across all stakeholder groups. Here’s an overview of our conversation:

How to pivot from transactional to relational relationships (00:52)

The changing power dynamic for brands (09:33)

The secret sauce of predicting trends (21:48)

Democratization of insights and reimagining the future (25:00)

Perspectives on data security and privacy (29:27)

The less glamorous parts of being an entrepreneur (40:44)

Where to ...