Welcome to the NextGen Hospitality Podcast with me, Paul Borg. This podcast is designed for ambitious young professionals eager to jumpstart their careers in hospitality and grow into impactful leadership roles.

Today, I’m joined by Dr. Serkan Uzunogullari. Serkan is a Senior Lecturer in Hospitality and Tourism at the University of Sunderland. Serkan studied an undergraduate degree in Tourism and Hospitality Management and MSc in International Business. Prior to commencing his academic career, he gained extensive experience in the tourism and hospitality industry and worked for national and international employers including British Airways Istanbul Hilton, Ciragan Palace Kempinski, and Holiday Inn.

In this episode, Serkan discusses his journey from working in hospitality operations to becoming a lecturer at the University of Sunderl ...