Season 1
The Review Playbook — How to Build, Protect, and Respond to Online Reviews
What To Do When You Find Something Negative About Yourself Online
How to Remove Your Personal Information from the Internet
Reviews are the most powerful reputation asset a business has — and most businesses are leaving them on the table. In this episode, we walk through the full review playbook: how to ask in a way that actually gets results, how to protect your profile when something goes wrong, and how to respond to reviews — good and bad — in a way that builds trust with every future customer who reads them.
Finding something negative about yourself online is stressful - and most people don't know where to start. In this episode, we walk through exactly what to do depending on what kind of content it is. Reviews, news articles, mugshot sites, forum posts - each one has a different approach, and we cover all of them. Plus what to do when removal isn't possible, and the free move that works better than most people expect.
Your home address, phone number, and relatives' names are sitting on websites you've never heard of - and you never gave them permission. In this episode, we walk through exactly how to find where your information appears, how to remove it from data brokers and Google, and how to reduce what gets collected going forward. We also set realistic expectations: complete removal isn't possible, but 70–90% reduction is.
Your online reputation is often the first impression people get before they call, book, buy, or trust your business. In this episode of The NewReputation Podcast, we break down what online reputation management really means. It is not just posting more content or hoping bad results disappear. It is the process of improving what people see, read, and believe when they search your name or business online. We cover the difference between PR and ORM, why the first page of Google matters so much, and how proactive, reactive, and defensive reputation strategies work. You will also hear a real example of how a strong local business improved its search presence, review profile, and customer trust by taking reputation management seriously. This episode is a helpful starting point for business owners, founders, executives, and professionals who want to understand how search results shape trust before a customer ever reaches out.