"Everybody has a story. You just never know who needs that connection at that moment." - Steve Fales

In this heartwarming episode, host Karl Pontau sits down with Steve Fales, founder of AD Services, Inc., to explore the art of building genuine friendships in the workplace. Steve shares his refreshingly simple philosophy: ask questions, actually listen to the answers, and avoid the dreaded "conversation poker" where people just try to one-up each other's stories.

Discover why the barista at your local coffee shop isn't just "the barista," how a simple compliment can change someone's entire day, and what happened when Steve asked his office maintenance worker about his life (spoiler: the answer involves a tire tube and 93 miles of open ocean).

Steve introduces his favorite conversation starter—"What's got your at ...