Why Customer Service is Killing Zimbabwean Businesses | Dr Rinos Mautsa x TCV

The Chartered Vendor Podcast with Jerry More Nyazungu by Jerry More Nyazungu

Episode notes

This episode of The Chartered Vendor Podcast features Dr Rinos Mautsa, CEO of Picco Construction and Executive Secretary of CCAZ, sharing a powerful and unfiltered journey of resilience, entrepreneurship, and real business lessons in Zimbabwe.

From losing his father at a young age and dropping out of boarding school, to hustling through college with a tuckshop and movie business this is a story that proves your background does NOT determine your future.

We dive deep into:

  • Why entrepreneurship is about resilience, not resources
  • The truth about degrees vs practical skills
  • Why some people without O’ Levels outperform graduates
  • The importance of customer service in Africa
  • Lessons from working in Telecel, NetOne & Zuva Petroleum
  • The reality of building a business with your spouse
 ...  Read more
Keywords
BusinessEntrepreneurshipThe Chartered VendorAfricanEntrepreneurshipBusinessInAfricaFounderStoriesBusinessPodcastStartupAfricaFounder StoriesLeadership Lessons
Where this episode is made