What does world-class customer service really look like and why is Africa still struggling to reach that level?

In this powerful episode of The TCV Podcast, we sit down with Mr Vimbainashe from Avant Cars to unpack his journey from working in South Africa and Dubai’s hospitality industry to building Avant Cars, one of Zimbabwe’s fast-growing automotive businesses founded in 2019.

Mr Vimbainashe shares hard-earned lessons from Dubai, where 10–20 hour shifts, discipline, and daily customer service training are the norm and contrasts that with the African business environment where training is undervalued, passion fades, and man-made expenses silently kill growth.

We dive into:

Why degrees  ...