How Private Investigators Handle Problem Clients | Ep 08
A client can generate significant revenue and still be bad for your business. In Episode 8 of The Angry PI, veteran private investigator Alex Chilton explains how demanding clients, unrealistic budgets, poor communication, and constant micromanagement can disrupt an investigation and drain an agency’s resources. Drawing from nearly three decades in business, Alex recounts walking away from a client responsible for approximately $100,000 in annual billings, dealing with attorneys who try to direct service attempts from behind a desk, and recognizing when a client’s behavior has become a liability. He also identifies three major warning signs of a problem client and explains why private investigators must establish expectations, document every interaction, protect their methods, and be willing to end a professional relationship that no longer works. Because the client may be paying the bill but they do not own the investigation, the investigator, or the company. Need an experienced investigative team that understands legal strategy, due diligence, and the importance of actionable information? Visit CGA-Solutions.com
