Terry Rhadigan spent 36 years at General Motors.

He started answering phones on an 800 number in Troy, Michigan, fielding angry customers in an era when Detroit's quality reputation was taking hits. Communications was the goal, but it took nine years of dealer visits, district service calls, and floor-level learning before he got there.

On the other side of a GM crisis, he became VP of Global Communications at one of the largest companies in the world.

In our episode we covered:

→ Why transparency is your best crisis tool, and what happens when you don't use it

→ How to redirect a conversation without lying

→ What 15 different roles at one company teaches you about communicating

→ What it will take to keep Detroit's momentum going

→ What Terry would tell his younger self about balance, kindness, and ...