In this episode of *Taking Back Monday*, Alyssa Nolte sits down with Gill Brabner, expert in workplace empathy and founder of Resound Training, to explore the transformative power of compassion in the workplace. Gill shares her ECA model—Empathy, Care, Action—and its role in improving conversations, preventing conflicts, and fostering engaged, high-performing teams. They discuss the connection between employee satisfaction, customer loyalty, and the bottom line, while offering practical advice for leaders looking to create meaningful change. Tune in to discover how to build trust, motivate teams, and inspire action for a thriving workplace culture.

Key Takeaways:

1. Empathy, Care, Action (ECA) Drives Results: Effective workplace empathy requires not only understanding and care but also action. Taking meaningful st ...