What if your customer growth problem isn’t a product issue but a people one?

In this episode, Alyssa Nolte sits down with leadership strategist Charles Browne to unpack why so many organizations chase the wrong customers, build bloated offerings, and burn out their best people in the process. From his early days in martial arts and the Navy’s nuclear program to leading transformational change at Los Alamos, Charles shares how clarity, consistency, and personal values are the real accelerators of growth.

They explore why high-performing teams start with empowered individuals, how to build trust through decision-making frameworks, and what happens when companies forget their core value proposition.

If you’ve ever added more features to justify your price, or overloaded your customers with choices, you need to hear t ...