In this first episode of the Systems in Action series, hosts Jennie Adams and Dr. Ami DeWaters explore one of the most critical — and fragile — moments in healthcare: care transitions. From the emergency department to the inpatient floor, and from one clinical team to another, transitions are high-stakes for patients and high-pressure for clinicians.

Joined by guest Dr. Brian McGillen, hospitalist and Medical Director of Care Transitions at Penn State Health, the hosts discuss why care transitions so often break down in real clinical practice. Drawing on frontline experience, they examine common communication pitfalls, workflow pressures, and human factors that shape handoffs — even when everyone is working hard and acting in good faith.

This conversation sets the stage for the Systems in Action: Care Transitions lea ...