In this pivotal sixth episode of the Strictly Talking Sh*t Podcast, Terence Chan (@the__impetus) and Adam Gordon (@gordonbotplumbing) tackle the nuanced art of quoting and the critical importance of managing customer expectations in the plumbing and heating industry. This episode is a treasure trove of insights and strategies for professionals looking to refine their approach to project estimation and build lasting trust with their clients.

The hosts delve into the intricacies of creating accurate, competitive quotes that reflect the true value of the work and materials involved. They share their personal experiences and lessons learned from the field, highlighting common pitfalls to avoid and best practices for ensuring quotes are both fair and transparent.

Terence and Adam also discuss the delicate balance of setting and meeting cus ...