In this eye-opening conversation, I sit down with Mr. Ignatius Kabagambe, founder of Golden Service Initiative Rwanda, to uncover the uncomfortable truths about customer service and hospitality in the country.

We dive deep into:

❌ Why government institutions and hospitality providers continue to offer poor service

❌ The root causes behind Rwanda's customer care challenges

❌ What triggered Ignatius to start advocating for better service delivery

✅ What world-class service actually looks like

✅ The future of Rwanda's hospitality sector - and how we can transform it. Whether you're a business owner, government official, hospitality professional, or simply someone who's experienced frustrating service in Rwanda, this conversation will change how you think about customer care. It's time to have honest conversa ...