S2E3- Building the Foundation for Retail Innovation - The Hierarchy of IT Needs

In Season Two, Episode Three of Blade to Greatness, Ricardo Belmar and Casey Golden welcome Andy Laudato, COO of The Vitamin Shoppe and author of Fostering Innovation. Andy introduces his hierarchy of IT needs, modeled after Maslow’s pyramid, showing how retail leaders must first build a strong foundation before pursuing retail innovation. From keeping the lights on to creating value, Andy explains how CIOs can earn credibility, manage risk, and ultimately drive retail transformation.

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