From Frontline to C-Suite: Effective Communication Strategies with Ron Thurston

S1:E9 Bridging the Gap: Communication from Floor to Corporate with. Ron Thurston

In this episode, hosts Ricardo Belmar and Casey Golden speak with Ron Thurston, co-founder of Ossy and author of 'Retail Pride'. Thurston shares his wisdom on essential skills for retail executives and discusses empathetic communication between corporate and store teams. He emphasizes the three pillars of success: empathy, curiosity, and focus. By understanding and addressing the concerns o ...