In this episode of Psyche of Sales: Snapshots, Johnny Lee and Rachael Valtwies explore a sales skill that’s often misunderstood, undervalued, and yet completely foundational: rapport building.

Drawing on years of experience in live pitches, client conversations, and coaching sessions, they unpack what genuine rapport looks like, how to build it quickly and meaningfully, and why it’s not just about being ‘likeable’ or making small talk.

This episode covers the basics for those getting started or brushing up, but also explores the nuances of separating friendship from business.

Key Takeaways:

• Rapport is not surface-level charm: it’s about creating safety and trust, so clients share what matters, not just polite answers.
• Sales processes aren’t linear:  ...