This episode focuses on the human side of Target Canada: employees learning new systems, stores preparing to open, vendors adapting to new processes, and teams operating under intense schedule pressure. Even strong workers can fail inside an unrealistic operating model.

For PMs, the episode explores training quality, role clarity, frontline feedback, and the difference between “trained” and “ready.”

Key PM Questions:

Do users understand the process well enough to operate under pressure? Are frontline employees telling us something different from the dashboard? How do PMs detect adoption risk before launch?