Process Ailments - Try vs. Buy

Welcome to Process Ailments – Try vs. Buy, where we explore the aches and pains of business processes through the lens of personal wear and tear. This week, Toby's battle with "old man knee" becomes the perfect metaphor for what happens when organizations ignore their process health.

We kick things off with a laugh — is it a blood clot or just tight quads? — then dive into the deeper lesson: not every pain means disaster. Some are compound fractures (urgent breakdowns), but most are soft tissue injuries — nagging issues that worsen when ignored.

From there, we explore a core tension in modern organizations:

• Buy: The flashy, top-down push for new systems like SAP — expensive, visible, and often effective, but loaded with hidden rehab work that rarely gets addressed.
• Try: The ...