Salesforce reported revenue slightly below estimates yet delivered record free cash flow of $7.65 billion and sustained gross margins at 76.7 percent for the fifteenth straight quarter, driving a 25 percent stock surge. Agentforce is generating incremental consumption through new AI capabilities, as seen with Xero achieving a 62 percent customer-service deflection rate across 200,000 interactions and Legora scaling headcount from 220 to 900 while enabling employees to build agents. Management positioned the platform as a stable system of record for multiple AI models, signaling durable efficiency gains and expanded capacity rather than seat cannibalization.

Company: Salesforce, Inc. (CRM) — Q2 FY2027

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