In this episode of Pods + PANS, PANS' Lisa Woodill is joined by pharmacy leaders Pam Kennedy and Chelsea Caldwell as they share their experiences transitioning to an appointment-based model of practice. From rethinking workflow and redesigning physical spaces to adopting new technologies and supporting team change, this conversation offers a practical look at what it takes to successfully implement and sustain this model.

Hear firsthand how appointment-based services are impacting patient care, improving efficiency, and redefining the pharmacist’s role in the community. Whether you're considering making the shift yourself or simply curious about how pharmacy practice is evolving, this episode is packed with real-world insights, lessons learned, and advice from those leading the change.

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