Every business owner is a professional narrator. You sell the next job before the last one is finished. You tell the bank a version of the future. You tell your spouse this season is almost over. And somewhere in all that talking, the story becomes the operating system and you stop looking at the scoreboard.Jeremy Hanson makes the case that when your words and your numbers disagree, the numbers are right every time. Words talk. Numbers scream.He opens with a conversation he keeps having with owners in different trades, and it always contains the same sentence: we're doing really well. Then he asks for the numbers. Revenue over ninety days. Gross margin. Cash actually in the account. Days to collect. Rework. And then the ones most business shows never mention: nights slept through, date nights kept versus promised, days since a full day off, how ofte ...