Designing a Patient Intake Process That Actually Works
Ops Clinic — Healthcare Operations, Simplified by Gerardo Savo González - GSG Global Ops
Episode notes
You remember the clipboard. The pen that barely worked. The four pages of forms asking for your date of birth three separate times. That was your first impression of the clinic — and it probably shaped your opinion more than the care itself.
Patient intake is the silent dealbreaker in private clinic operations. 81% of patients prefer digital forms over paper. 61% of claim denials trace back to simple demographic errors made during manual data entry. And the average practice spends $125,000 per year on manual intake labor alone.
In this episode, we break down how to design an intake process that respects the patient's time, eliminates costly errors, and takes your front desk from data collection to data verification — with 13 free, actionable tips you can implement this week.
What you'll learn:
- Why intake is the most u ...