In Episode 13 of Operations Excellence, Mark O’Donnell welcomes back Joann Yarrow of Distinctive Voices for a conversation that blends leadership, communication, and performing arts into one practical playbook for showing up with impact.

Together, they unpack why great communication isn’t just about speaking clearly, it’s about active listening, asking better questions, and building trust in the first few minutes. Joann shares how her background as a theater director shapes her approach to coaching executives, helping leaders amplify their authentic voice, align their energy with their vision, and communicate in a way that truly lands.

They also dig into what it takes to grow a business with intention: finding your unique value, translating big ideas into a plan, leve ...