How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity & personal relationships are more powerful than simply being the cheapest. Jim shares how delivering a reliable, human service creates loyalty, referrals & long-term customer value, before telling us about a favourite experience that proves great CX isn’t always complicated, it’s about how you make people feel.

To connect with Jim, head to LinkedIn –https://www.linkedin.com/in/jimtatchell/

To learn more about Circadian FX, visit – https://circadianfx.com/

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