Most investors focus on buying the right deal—but the best know that operations are what really drive returns.

In this episode, Mark Faris and John Makarewicz break down what top multifamily operators do differently to outperform the average investor. They share real examples from the field and explain how disciplined operations can significantly boost NOI, improve resident experience, and reduce risk across your portfolio.

Key Takeaways:

✅ Why poor operations quietly eat away at returns—and how to fix them fast

✅ The difference between lead vs. lag metrics (and why most investors track the wrong ones)

✅ How top operators use systems, scripting, and feedback loops to drive results

✅ Why property visits, curated leasing tours, and staff accountability are non-negotiable

✅ How to build  ...