What separates organizations that improve occasionally from those that build improvement into their DNA?

In this episode of KPI Fireside, host Keith Norris sits down with Katie Anderson, internationally recognized leadership consultant, speaker, and author of the Shingo Award-winning book Learning to Lead, Leading to Learn. Katie shares how leaders can create learning-driven cultures, develop people through problem solving, and avoid the trap of becoming the hero with all the answers.

🔻 Why great leaders “own the thinking process, not the thinking”

🔻 The difference between solving problems and developing problem solvers

🔻 The danger of focusing on templates instead of thinking frameworks

🔻 Why caring about peop ...