What happens when continuous improvement teams can clearly prove their impact?

In this episode of KPI Fireside, host Keith Norris sits down with Chris Keahey to break down why tracking ROI is one of the most critical and overlooked aspects of any CI program.

Chris shares how his journey from firefighting into Lean Six Sigma shaped his approach to discipline, standard work, and decision-making under pressure. But the core of the conversation focuses on a bigger challenge: making CI measurable, defensible, and valuable in the eyes of leadership.

🔻 If you can’t prove ROI, CI becomes vulnerable.

🔻 Validated data beats projected savings.

🔻 Finance alignment is non-negotiable.

🔻 Standard definitions create consistency. ...