Episode notes
In this episode, Keith Norris sits down with Jesse Rendon, CI leader and Lean Six Sigma Black Belt, to unpack what it really takes to turn frontline employees into empowered agents of change.
Jesse shares how he went from loading trucks to building enterprise-wide CI systems, and why believing in people’s potential is more powerful than any tool or certification.
🔻 How to turn operators into problem solvers
🔻 Why coaching beats training every time
🔻 What happens when leaders truly listen to their teams
🔻 The role of “Lean Squads” in scaling improvement
🔻 Why your frontline knows the solutions—but only if they’re invited
🔻 How to build belief, not just compliance
Whether you’re leading from the boardroom or the shop floor, this episode is ...
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continuous improvementoperational excellenceprocess improvementlean culturecompany culturelean six sigmaleadership developmentchange leadershipculture of improvementfrontline engagementfrontline leadershipemployee engagementci coachinglean squadsempowering teamsproblem solving culture