Episode Title: “Phone Zombies & Blank Stares”

Framework Used: SERVE (Smile, Engage, Relate, Verify, Extra Mile)

Reddit Post Read in Full:“What happened to customer service?” — r/TalesFromTheCustomer

Summary

"It's a Blast to Serve" - Episode 1: Phone Zombies

This inaugural episode of the customer service podcast introduces host Keith Hessel, founder of Serve Business Consulting, and his mission to transform customer service disasters into five-star experiences using the SERVE method (Smile, Engage, Relate, Verify, Extra Mile).

Key Topics Covered:

The Phone Zombie Problem: Keith addresses the epidemic of retail and service employees being distracted by t ...