Episode notes
In this episode of IT Infrastructure as a Conversation, I sit down with Bill Hineline, Field CTO at Chronosphere, to talk about something every IT leader has wrestled with at some point, observability. Bill has spent more than 25 years in the industry, including leading observability at United Airlines, so he knows firsthand what happens when data collection turns from helpful to overwhelming.
We talked about why the old collect-everything mindset has created what Bill calls data landfills, how organizations can shift toward collecting data with intent, and why so many teams still struggle with alert fatigue and burnout. Bill also shared his take on how to build observability around business outcomes rather than dashboards, and why connecting metrics to real customer value is the only way to truly measure ROI.
What really str ...