Episode notes
As I say on this final show in the first series, the topic is:
‘Something we’ve been talking about since the first episode. … The first word on conflict management is “collaboration”’ and the last is ‘culture’, because that ‘runs under, over, around and through everything you need to collaborate successfully’.
To demonstrate that, there’s a little montage of clips from earlier episodes, with:
- Julian Treasure – on listening,
- Colleen Jolly – on being divided by a common language (who also speaks from experience this time, about going by the book on her first trip to the UK),
- Chris Arnheim – on jargon,
- Graham Music – on empathy,
- Sophie Scott – on the power of speech and
- Jennifer Veitch – on healthy lighting -
Which all touch, either expressly or by ...
Keywords
dispute resolution conflict management business work staff team customers clients suppliers international communication collaboration conversation culture