In this episode of Humanizing Healthcare, we speak with Camille Haycock— Senior Vice President and Chief Patient Experience Officer at CommonSpirit Health — about what it actually takes to embed human kindness into the operational, cultural, and clinical fabric of a national health system.

CommonSpirit spans hospitals, clinics, and community care settings across more than two dozen states. Camille leads the enterprise-wide effort to make patient experience consistent, measurable, and mission-driven at that scale — not as a standalone initiative, but as an organizational imperative that lives at the board level alongside quality, safety, and financial performance.

She talks about why patient experience and quality can never be treated as separate workstreams, how her team turns 1,600 daily patient comments into actionable insight, and  ...