How Baystate Health is Building Trust Through Transparency w/ Dr. Doug Salvador

In this episode, we talk with Dr. Doug Salvador, Chief Quality Officer at Baystate Health, to hear how they are Building Trust Through Transparency to create meaningful improvements in safety, experience, and outcomes for both patients and caregivers.

Dr. Salvador highlighted several challenges in the current healthcare paradigm. The inability to meet the growing needs of patients and communities, issues with the incentive system favoring for-profit models, provider-centric approaches, and the imperative need to address health equity.

Dr. Salvador shared his perspective on the importance of trust in healthcare and the need to systematically create structures that support patient experience.

He acknowledged the shift towards a more patient-centered approach but stressed the ongoing challenges in aligning healthcare systems with t ...