In Episode 14 of From The Darkhorse's Mouth, titled "The Gloves are Coming Off," Dan and Carly Garzella are joined by Adam Casinelli, Co-Founder of GloveBox

If you’re running an agency and feeling buried in service work, this episode breaks down how a client self-service platform can take the most repetitive requests off your plate, so your team can get back to renewals, retention, and growth. The conversation starts with the daily pain points agencies face: nonstop Tier 1 calls for ID cards, documents, billing questions, and simple policy changes - and how GloveBox reduces that workload by giving clients 24/7 access through a modern portal and mobile app that pulls real-time policy data from your AMS.

We then dive into the growth curve: what happens when client adoption increases, how agencies can ha ...