The 4th episode of 𝐂𝐗 𝐁𝐞𝐚𝐭𝐬, our new series geared toward delivering insights from digital communication experts on the current state of #CX. This episode will feature Omar Khan, Head of Customer Experience at ECS, Pakistan and Saurabh Kshirsagar, Head of International Business at edna. In this episode we will cover a number of topics related to CX:

• What changed in CX in the last 15 years

• The key challenges for CX leaders today

• How offline and online models complement each other

• The rise of conversational commerce

• Where is CX headed

• Tips and best practices for professionals starting their career in CX