For this episode of City Chatt, we caught up with those leading the front lines of customer service for the City of Chattanooga: Kimberly Strong, Director of the Office of Constituent Services, and Derek Frizzell, Director of 3-1-1 Operations. They talk about the strangest requests they've had in serving the public, the blurry lines between personal and professional life when you're a public servant, as well as what keeps them engaged in this challenging work for the long haul.