AI transformation isn't about adding another chatbot to an existing process. It's about questioning whether that process should exist in its current form at all.

In this Chief in Tech Deep Dive session, Andrea Hofmann (Senior Director, Commercial Analytics & BI, DHL Express) explores the shift from automation and copilots toward truly agentic systems, where organizations redesign workflows around outcomes rather than simply optimizing legacy processes.

The session dives into zero-based process redesign, human-AI decision-making, safety and governance, and the evolving skills needed to build agentic systems at scale. It also offers a practical framework for moving from experimentation to real-world AI adoption while keeping trust and human oversight at the foundation.

If you're looking to move beyond promptin ...