Now we're talking | Podcast on RSS.com

Now we're talking

Now we're talking

by Dustin Dye

How To Tech News

Season 1

AI as a Service: Building the Botcopy Marketplace with Niche Agents

In this episode, host Google Gemini outlines a major strategic evolution for Botcopy,com: the expansion from custom public sector contact centers into a broader "AI as a Service" marketplace. While Botcopy continues to serve state agencies with ADA-compliant virtual assistants, Dye highlights a new growth vertical where entrepreneurs build scalable, pre-built AI agents for niche industries that run on Botcopy’s interface. The Marketplace Vision: The Botcopy App Store Dye reveals Botcopy’s vision to launch an "App Store" in 2026, creating an ecosystem where specialized businesses can attach their services to Botcopy’s customer needs. This marketplace allows companies to develop "micro-agents" that master specific tasks—such as business licensing or parking logistics—while Botcopy provides the user interface and infrastructure to help these applications take flight. Case Study: Doc (The "Adobe of Parking") To illustrate this model, the episode features Emily Webb, founder of Doc (referred to as Dock in the prompt), a white-label SaaS platform that exemplifies this new breed of specialized AI. Doc allows parking operators to input logistics—such as rates, spaces, and hours—into a portal that instantly spins up a consumer-facing AI agent. This "do-it-yourself" platform removes the need for expensive mobile apps, allowing users to scan a QR code and pay or resolve issues in under 45 seconds. The Power of Micro-Agents A key takeaway from the discussion is the technical shift away from single, generalist AI models toward specialized micro-agents to maintain context and efficiency. Webb details how Doc utilizes three distinct agents within their ecosystem: 1. The Consumer Agent: Handles payments and reservations for drivers. 2. "Dan the Fireman": An internal dashboard agent that helps operators "put out fires" and navigate the software. 3. "Anubis": A dedicated agent on the payment portal for handling ticket disputes and refunds. The Opportunity for Entrepreneurs The episode concludes with a call to action for entrepreneurs to embrace "micro-entrepreneurship" by solving specific daily problems with niche data. By 2026, Botcopy aims to open its doors fully to these new businesses, offering resources and support to partners like Doc and "License Corp" to integrate their specialized agents into the growing AI as a Service economy

Botcopy, the Centeral System for Modern Customer Support

Botcopy is evolving from a simple chat interface into a comprehensive Autonomous Customer Platform that integrates identity management, regulatory compliance, and machine learning. Through its SEAL ID technology, the company allows organizations to securely authenticate users within a conversation, transforming basic chatbots into powerful agents capable of sensitive tasks like account recovery. This shift addresses the high costs of manual support while maintaining strict security and accessibility standards across multi-cloud environments, including Google, Azure, and AWS. By utilizing TrueQ for governance and a continuous learning loop, the platform ensures AI accuracy and operational efficiency. Ultimately, these sources position Botcopy as critical digital infrastructure for the modern enterprise, moving beyond visual design to handle the complex orchestration of secure, automated interactions.

Banter, Business & Big Deals: Greg Caito on Winning in Public Sector Sales

What happens when two friends talk shop? You get the most honest sales advice on the internet. Today, I’m joined by Greg Caito, the undisputed #1 rep in Public Sector sales. While Greg’s stats are legendary, his journey is even more inspiring. We’re sharing the stories we usually save for our private chats—from the early-career struggles to the big wins that changed everything. If you want to hear what high-level sales actually sounds like (without the corporate fluff), this conversation is for you.

Orchestrating The Future of A2A Conversational AI

Google Cloud's Agent-to-Agent (A2A) protocol represents a foundational leap forward for the future of AI, establishing a universal standard for how specialized AI agents can communicate and collaborate. However, a protocol alone is like an engine without a chassis. To deliver a truly seamless user experience and enable manageable enterprise deployment, a sophisticated orchestration layer is required. This paper details how Botcopy's AgentOne feature acts as that essential orchestration layer, bridging the gap between the theoretical power of A2A and the practical demands of creating a cohesive, user-friendly, and organizationally scalable conversational AI ecosystem on Google Cloud.

Governing the Algorithm: Inside the State AI Playbook

The era of theoretical AI ethics is over. For state governments, the age of AI regulation has begun. From Sacramento to Albany, statehouses are becoming the new front lines for AI policy. As agencies rush to deploy AI for everything from DMV services to public health inquiries, they face a daunting challenge: how do you write the rules for a technology that evolves faster than the legislative process? The risks are immense—algorithmic bias in social services, data privacy breaches, and the public's eroding trust. In this critical episode, we go beyond the headlines to examine the intricate process of building AI policy and regulation from the ground up at the state level. We explore how states like Indiana, California, and Virginia are creating their own AI risk frameworks, often based on principles from MIT and NIST, to govern how they and their vendors operate. Join us as we talk with the architects of these new digital directives—the policy managers, state CIOs, and legal experts who are writing the playbook in real-time. We'll dissect the tough questions every state is facing: The Liability Labyrinth: When a state-sanctioned AI agent gives flawed financial advice or mishandles a crisis disclosure, who is legally responsible? The software vendor? The agency that deployed it? We unpack the battle over accountability. Procurement with Guardrails: How can states purchase innovative AI solutions without inheriting unacceptable risks? We look at the new compliance clauses and ethical certifications vendors must now meet to win public sector contracts. From Policy to Practice: What does it actually take to enforce these rules? We discuss the rise of state-level AI Ethics Boards, the role of a Chief AI Officer, and the technical tools required to audit an algorithm for fairness and compliance. This episode is essential listening for: Public Sector Officials and Policymakers Technology Vendors and Service Partners in the GovTech space Chief Risk, Compliance, and Information Officers Anyone interested in the practical application of AI ethics and law.

Beyond the Chatbot: Building the Trust Layer for Enterprise AI

The race to deploy conversational AI is on, but for enterprise and government clients, the stakes have never been higher. A single bad AI interaction can lead to a PR crisis, violate new state-mandated regulations, or worse, cause genuine harm to an end-user. So, who is responsible when an AI goes wrong? In this inaugural episode of "Botcopy: The UI of AI," we tackle the most critical challenge facing the industry: trust and safety. We explore Botcopy's unique position as the essential user interface layer for Google's powerful Contact Center AI. While our service partners build the AI agents, we provide the crucial connection to the end-user—making us a key part of the compliance and safety equation. Join us as we pull back the curtain on our product strategy and discuss how we're turning regulatory burdens into a competitive advantage. We'll detail our roadmap for new features in the Botcopy Messenger and TrueQ designed not to replicate Google's safety tools, but to make them more transparent, manageable, and effective. Learn how a simple, customizable error message can de-escalate a crisis situation, and how our TrueQ platform provides the ultimate "human-in-the-loop" safeguard to ensure every AI response is accurate, ethical, and approved before it ever reaches a customer. This episode is a must-listen for: AI Product Managers and Developers Digital Agency Leaders implementing AI solutions Chief Risk and Compliance Officers in the tech space Anyone selling technology solutions to the public sector and enterprise clients. In This Episode, You'll Learn: Why the UI is the most critical (and often overlooked) control point for AI safety. The "shared responsibility" model between the AI developer, the interface, and the cloud provider. How to transform strict state compliance requirements into a product-led growth strategy. A look at the Botcopy roadmap for building proactive risk alerts, ethical guardrail templates, and auditable compliance reporting directly into the software.

AI Learning Loops with TrueQ

Let's be honest. The idea of launching a full-scale AI in your contact center can feel like preparing to climb Mount Everest. You see the summit—a future of incredible efficiency and happy customers—but the first step from base camp seems overwhelming. What if you invest time and money, and it doesn't work? What if it's too complex for your team to manage? This is the hiccup we see all the time. It’s the single biggest barrier to entry, and at Botcopy, it's our mission to fix it. So, let's all take a deep breath. AI is not a magic wand that will fix everything overnight. But what if I told you that you're likely already sitting on the most valuable resource you need to get started? It's not some complex new technology you have to buy or a massive team of developers you have to hire. It's your data. That’s the secret. The journey doesn't start with a blank slate; it starts with the conversations you're already having. It all starts with the data you likely already have. This guide is your map from base camp. We're going to focus on a data-driven AI system that learns from information you already own. We'll show you how to use Botcopy's new product, TrueQ, to turn your existing transcripts and web pages into a highly effective, regulated, and continuously learning AI. No need to feel overwhelmed. Let’s dive in and take that first, simple step together. What if you could harness the power of AI without the risk? What if you could deliver exceptional customer experiences at scale—while actually reducing costs and complexity?

Let's talk: Conversation design with Google's former Head of Conversation Design Advocacy and Education, Wally Brill.

Did you know that Botcopy started as a copywriting shop specifically for bots? That’s right—our foundation is rooted in the art of conversation, and we’re passionate about the craft behind every interaction. Fast forward a few years, and we've evolved into a comprehensive messaging suite that empowers other conversation designers to express their creativity. I first met Wally through connections in the design space, and his charisma and passion for writing instantly convinced me to bring him on the show. We're fortunate to have him with us, and in this episode, we explore his experiences as the Head of Conversation Design Advocacy and Education at Google. Among his many achievements, Wally played a key role in giving Google Assistant its personality. Tune in for insights into how a well-crafted, branded conversational experience can elevate your business.

The AI Revolution: Joel Pingel's Journey in Google Public Sector

In this mind-expanding episode, dive deep into the pulsating heart of Google's groundbreaking venture, Google Public Sector. As the world reeled from the pandemic aftermath, the US Government raced against time, not for mere contact support, but for revolutionized, omnipresent, multilingual, and ADA-compliant communication. Enter AI. The transformative power of tech, while undeniable, clashes against the age-old complexities of governmental bureaucracy. Can AI carve its niche?Step into the shoes of Joel Pingel, an ascending luminary at Google, as he decodes the intricacies of merging tech giants with government visionaries. From an intriguing maiden call to Botcopy to reshaping contact centers for Uncle Sam, Joel’s journey promises an uncharted exploration. Ready for a rollercoaster of innovation, challenges, and untold stories? 🎢Disclaimer: Joel's insights are a tapestry of personal experiences, and might not echo Google's official stance.Tune in, but be warned: expect more questions than answers. The future beckons. Are you in? 🔮🎙️