In this episode, my guest is Tim Thompson, founder of CyberTrends. He helps MSP owners build the foundations they need to grow and scale their businesses. After building his own MSP to $7 million, Tim launched CyberTrends to share what he learned and help technical founders become stronger business owners.

We discuss how MSP owners can move from working in the business to leading it, and how technology can help create the time and structure to make that shift. Tim shares his approach to operational maturity, building better processes and playbooks, and using AI and automation to eliminate low-value work. The conversation also explores why relationships still matter in an increasingly digital world, how leaders can help their teams embrace AI, and what to do with the time technology gives back.

Learn more about Tim and CyberTrends: ...