Dental insurance is no longer a simple benefit you explain at the front desk. It has become one of the most complex and frustrating parts of running a dental practice, and if you are not paying close attention, it is quietly costing you money, time, and peace of mind.

In this episode, Art Wiederman sits down with Teresa Duncan to unpack what is really happening with dental insurance today and why so many practices feel overwhelmed. They discuss how employer selected plans are becoming more restrictive, why claims are being denied more frequently, and how poor documentation can hurt both revenue and legal protection. Teresa explains the critical differences between primary and secondary coverage, coordination of benefits, self funded plans, and why many dentists are unknowingly writing off more than they should. The conversation also dives i ...