On today's episode of The Art of Dental Finance and Management podcast, Art meets with Alex and Heather Nottingham, founders of All-Star Dental Academy. Alex and Heather discuss strategic ways dentists can increase case acceptance in their practice by training the front office staff on verbal skills when answering phones and scheduling.     Front office tactics they discuss include: ·         Taking a relationship approach versus a sales approach in initial conversations ·         Importanc ...